Online Support Form



To begin, please select your product type below:




Adjustable Bed Warranty inquries require a copy of the frame code, serial number, proof or purchase and pictures of any damage.

To continue using this form you will need the model number/frame code of your bed:
  - The model number is listed in your owner’s manual
  - The frame code is located on a white sticker under the front rail of your bed along with the serial number
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For Frame Codes beginning with MA00, 131, CB, GM, or SS: please fill out the following form. Please understand that follow up questions or details on next steps may be included in responses.

For Frame Codes beginning with RI and all other adjustable bed model frame codes: please call 843-800-8372 to be connected to our warranty partner that supports those products.
Home Address



Serial Number & Frame Code: The number and code can be located under the foot portion of the frame or on the law tag at the head of the base. This information is required so that Rize can route your inquire to the correct warranty team.

Please select how you would like to provide the model number/frame code and serial number:

* In order to help us resolve your issue, please explain why you are submitting this request. Please be as specific as possible and include the date when the issue was first noticed.


If there was any damage to your product or the packaging, please be sure to include images above. Please be sure the images are clear, well lit and include multiple angles of the issue as this will help our team understand the issue better and help you much faster!


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